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Frequently Asked Questions

Yes. To place an order with, you must spend at least $75.00.

The order must then be placed with one of our many authorized distributors.

Wireline utilizes the latest 128-bit Secure Sockets Layer (SSL) encryption to secure the processing of all transactions at This means that transaction processing communications between your browser and our web server are private and secure. To learn more about how Wireline protects you, please see our privacy & security policies. For those who are still not comfortable entering their credit card information, just enter all information requested prior to credit card entry, then simply click the "phone in payment" option and call us with your credit card information.

For assistance, please call 1-888-POP-WIRE (767-9473). Remember, you can always place your order with one of our many distributors as well.

As long as you provide a valid email address with your order, once your order is successfully processed you should receive an email confirmation, including your order number.

Orders for ready-to-ship products recieved before 12 noon (Pacific Standard Time) are typically processed the same day.

You may also pay by check. Just enter your order online and select the "phone in payment" option to let us know when you will send a check.

No, we cannot process checks via the telephone.

We do not have a showroom, but several of our authorized distributors do. Please contact one in your area.

No. We are not set up for will-call orders. All orders must be shipped from our warehouse.

When "checking out" at, you may select UPS Second Day Air, 3-Day Air, or regular UPS Ground service for U.S. shipping destinations, or UPS Standard service for Canadian shipping addresses. Please be aware that due to the volume of online orders product availability can change rapidly. To ensure expedited shipping of time-sensitive orders, alternate colors or items may be suggested.

Yes. Our shopping cart system can automatically calculate shipping rates via UPS Standard and Worldwide Express services to Canada. If you desire another mode of shipping, you can still input your order online and we will then obtain a shipping quote for you. Please note that we have no control over additional duties or taxes that may be due on items you import into Canada. Please consult you local customs office for more information on any applicable duties or other government fees.

 1-888-POP-WIRE (767-9473)  fax: 650-324-4584  |  voice: 650.324.8324  |