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Our Policies

  1. Items designated as Ready-to-Ship are considered stock items and will typically ship within 24 hours
  2. Ready-to-Build items have minimum order quantities and indicated lead times.
  3. We ship UPS (delivery in 1-6 business days), and common freight (when applicable) common carrier shipments are made through USF Bestway if LTL and JB Hunt in truck load quantities unless otherwise specified.

  1. Visa, Mastercard & American Express credit cards are accepted.
  2. House accounts may be established but are contingent on trade & bank references. Initial order quantities for house accounts must exceed $750. Allow 2 weeks for approval. Call 888-POP-WIRE (767-9473) or email for an application.

  1. Please open and inspect packages for damage immediately upon receipt. Call our customer service immediately at 888-POP-WIRE (767-9473) with any shipping breakage or fulfillment issues.
  2. Shipping damage claims must be made within 5 days of receipt. Keep all original packaging materials.

  1. Stock items may be returned 30 days from receipt.
  2. All returns must be pre-authorized through our customer service department @ 888-POP-WIRE (767-9473) and issued a return authorization number (RMA). All returned items must be repacked and returned in their original container with proper care taken to prevent shipping damage.
  3. A 20% restocking fee will be deducted from the applied credit.
  4. Ready-to-Build and Custom orders are not returnable.

 1-888-POP-WIRE (767-9473)  fax: 650-324-4584  |  voice: 650.324.8324  |